Sales Training

Aimed principally at trainee retail vehicle sales candidates; we can deliver an on-line, generic sales process inside approximately 20 hours.

This probably translates to around a week of formal classroom training because of the distractions, breaks and other inneficiencies of the old analogue classroom training method. 

The process is carefully aimed so as to sit comfortably inside any group sales process currently known to us. 

For instance, we do not presume to train an introduction point for the business manager - so this can be early in the process or at the end, dependant upon the business process of the dealer to whom the trainee first reports. 

Similarly, we do not train a payment led qualification or a requirements sheet approach, nor do we attempt to cover the FSA arena. 

The process simply scetches the route to a sale from the initial meet and greet through to logging the enquiry and the importance of regular post-ownership follow-up. 

On the route, we cover a bedrock understanding of the need for a process in selling, then on to first impressions, telephone skills, critical referral techniques, locating buyers, qualification, appraisal, presentation, demonstration, write-up and negotiation, delivery and follow up and the importance of good attitude in the sales arena. 

The material comprises 13,000 words of text, 3 hours of audio and 2 hours of video in 11 sections, each finished by a series of multi-choice questions to test memory and retention.

See some samplers of the sales training here