Disability and Sexual Discrimination
KEY FACTS your business needs to know about discrimination legislation

Age
Employers can no longer discriminate against employees on grounds of age and there is more to that than meets the eye.

Redundancy
A model guide to Redundancy policy and practice

Discipline A model Disciplinary procedure to aid management

Bullying and Harassment
A guide to identifying and policing bulling and harassment

Quarterly Appraisal for Sales Manager
Example of a quarterly appraisal for sales managers to be carried out by the General Manager

Monthly Appraisal for Sales Controller and Business Manager
Quarterly appraisal for sales controllers and business managers to be carried out by the sales manager

Monthly Appraisal for Salespeople
Monthly appraisal for salespeople to be carried out within 2 days of the month close by the controller or sales manager

Definition of a Sales Appointment
Shared responsibility for the creation of footfall is at the heart of all upper quartile motor retailers. The hunt for appointments therefore needs some regulation around exactly what an appointment is - and it is not an appointment until and unless it is confirmed with a date and time.

Customer Requirements Form - Appraisal/Qualification - the first concrete step
The essential first requirement of any sales process

Sales managers Standard Operating Procedure
Essential core practices to achieve consistent retail results

The Ultimate 5 Minute Briefing
Knowledge is power - take our 5 minute briefing and maybe strike a chord with your own business

Business Recovery - High Level Pass
See the wood for the trees - establish the vital few from the irrelevant many

Business Recovery Plan - Investor Initial Presentation
Heads up for the Bank or key business partners

Business Recovery Plan
This is the working recovery master plan. It is the control document and joined up thinking link to which each contributants action plan forms a part

Morning Meetings
A few pointers to breath life into current or lapsed morning meetings

Referrals as a profit tool
Forgotten by nearly all Automotive retailers - including household names and upper quartile operations yet the backbone still of the personal finance and insurance markets

Tough Targets to hit ?
Have you considered if you have the right people in the right place to get the job done next year? Two things to consider in people terms would be sufficiency/over-sufficiency and calibre.

Performance Management, balanced scorecard approach
Planning is an unnatural process; it is much more fun to do something. And the nicest thing about not planning is that failure comes as a complete surprise rather than being preceded by a period of worry and depression

Email - the cheapest route to market
Are you finding that traditional press advertising is increasingly ineffective and yet the press continue to charge huge page rates for a dying art? Have you seen a huge increase in internet enquiries over the last 5 years? Do you agree that email and internet enquiries are often one and the same thing?

Hire Slow - Fire Fast
10 simple secrets of letting people go with dignity. – Courtesy of the Integrity Centre

Interviewing Tips for Employers – courtesy of Kelly Services
The interview is the backstop to a good recruitment decision - it is not the beginning or the end; it is the beginning of the end. To that end - it is commercially crucial to establish a recruitment process which is timely, effective and results in lasting placements.

How to undertake salary reviews – courtesy Francesca Randle Cactus Research
Pay is probably the most emotive discussion point between employers and employees but do you and your organisation have a well thought out appraoch to both annual reviews and ad hoc requests for more money?

EMPLOYEE ABSENTEEISM – manage the situation
Around 2 million people are reporting they suffer from an illness which they believe was caused by or made worse by their current or past work. Around 35 million working days are lost every year (1.5 days per Worker – bet it’s even higher in your business) 28 million days lost due to work-related ill health and around 7 million due to workplace injury.

Mindmapping - ever heard of it?
For those not familiar with Mind Mapping, it is a note making, note taking and thinking system that is designed to help people access their own thinking power in a way that is efficient, effective........and enjoyable. Mind Maps have been around for over 30 years and are used in every country in the world.

Quarter 2 - It's not quarter 1 and it sure ain't quarter 3
Quarter 1 in any year represents around 40% of your full year expectation - so what do you do when it's over?

Used Cars - for volume and profit
Written for January markets but good anytime of year as a general recap on your used vehicle sales approach