Essential core practices to achieve consistent retail results

Sales managers Standard Operating Procedure

Second face everyone

Bring on at least one trainee at all times

Work with the team not distant in a far away office

Management take all inbound calls and filter back to the team

Controllers control - no admin

Real time performance reports and regular reviews - make clear what we expect and inspect what we expect

Monthly performance apraisals for salesteams and quarterly as a minimum for sales managers, controllers and BM

Recruitment only to the prescribed process.  NO shortcuts

Stocking, buying, valuing and disposals - all to the prescribed format

Hot prospects handles in a dynamic local system - CRM follow-up relagated to the Operating System

All Opportunities to do business are logged - staff targetted for contacts

Shared Responsibility for the Creation of Footfall to be systematic and reported accurately on a daily basis

Daily councelling and motivation sessions for every team member by cascade - what gets rewarded gets repeated

Stock mapping is a weekly exercise - determining buying behavious

Appointments - sets, shows, deals recorded as part of monthly review

Stock valuations monthly within 1 week of month end

Management cover physical on site for all opening hours

car fleet reflects company needs not status

 

To download the file, click the link below.
SOP Sales.pdf