Duties and Responsibilities

Be involved in setting and reviewing financial, volume and operation objectives (annually, monthly, etc)

Maintain rigorous control of cost and manage budgets

Regularly investigate market trends and opportunities and develop advertising and promotions in agreement with the Regional Manager to market the department

Ensure customer handling practices are of the highest quality and in line with the Ford Customer Satisfaction Standards

Monitor continuously the achievement of Customer Satisfaction and provide effective support to the parts and car sales department

Handle complaints effectively resolving them to the satisfaction of the customer and the company

Maintain a sound and competitive pricing strategy in discussion with the Regional Manager

Manage the quality and productivity of the Workshop, ensuring full use of all resources providing good service to both external and internal customers

Manage the invoicing and customer follow up of work completed

Ensure all procedures regarding warranty are carried out in accordance with Ford Warranty guidelines

Define and organise duties and responsibilities with the department for the efficient achievement of objectives

Recruit staff as necessary in the manner prescribed by the Group.

Lead and motivate staff to achieve their full potential. Train and develop as appropriate

Carry out regular appraisals of staff performance and handle grievance or disciplinary matters in discussion with the Regional Manager and Personnel and to prescribed Group standards.

Review staff salaries and develop competitive and affordable salary and bonus plans in discussion with the Regional Manager to maximise quality and productivity

Regularly communicate with the team on departmental issues, business developments, Customer Satisfaction issues, etc. Keep relevant FMC managers informed of issues of importance in the department

Ensure high standards of administration within the department

Complete discretionary management checks on work in progress, systems and procedures

Maintain the security and good housekeeping of the department

Ensure safe working practices are employed ad the provisions of Health and Safety legislation are complied with

Ensure Government regulations such as those controlling MOT and service quality are adhered to. manage and maintain a comprehensive and thorough quality control process.

Attend training courses as required and keep abreast of technical developments

Develop the business particularly with regard to the Group matrix comparisons to other Adventure Group operations and in conjunction with the District audit document. The objective being to achieve excellence in each category whilst maintaining a financial structure which sits effectively inside the Ford BM98 Stars composite.

Carry out other duties as required from time to time

HEALTH AND SAFETY

To ensure the safe working environment for all employees by complying with the statutory legislation and Government Health and Safety Policy

To report immediately any non conformance to the appropriate senior position