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Sales Manager - Cheshire
Full Job Description
To develop Sales and Marketing Plans and Budgets to achieve agreed financial, marketing and sales targets including New Cars, Accessories, Used Cars, Finance, Overheads and all related items.
To organise, direct and control the activities of Sales Staff and administrative support to achieve Plans and Budgets, ensuring optimum use of all material, financial and personnel resources.
To act as Senior Manager on site, responsible for overseeing sales and aftersales departments, particularly becoming involved in customer and staff related problems to ensure satisfactory resolution.
To promote and nauture a customer care culture delivering care levels consistent with the expectations of the manufacturer and Adventure Motor Company.
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PLAN
Create Sales and Marketing plans for the Department; develop operating expense and capital budgets; agree Plans and Budgets with General Manager and inform Sales staff to ensure maximum commitment and motivation.
Create and agree Motivation and Commission plans for Sales Staff to ensure achievement of sales target.
ORGANISE
Supervise and co-ordinate the activities of Sales Staff to ensure; maximum direct selling time; effective handling of all sales activities; optimal allocation of effort by sales staff to support achievement of goals.
Develop and interpret company policies to subordinate; analyse and resolve all related problems smoothly and in a timely manner.
Provide coaching and training to sales people to improve their job performance, with particular emphasis on; customer satisfaction, prospecting and customer follow up, sales presentation and closing, time management, product knowledge, and all related items.
Create and agree the organisation and staffing for the Sales Department to ensure the efficient achievement of objectives, including:
Develop organisation structure, job descriptions and responsibilities.
Carry out interviewing and selection as required.
Ensure adherence to all employment policies in line with existing legislation.
Establish administrative procedures and systems to assist the assist the smooth handling of all business and adequate sales records including; prospect systems, follow up call records, sales analysis, trading policies and all related items.
Ensure that all manufacturer standards are met relating to administration procedures.
To ensure any customer or staff complaints / problems within the dealership are dealt with effectively and quickly.
CONTROL
Recommend and initiate personnel actions for subordinate staff including promotions, transfers, discharges, discipline, recruitment and selection.
Monitor trade in the relevant markets and departmental performance taking action as required.
To observe all health and safety regulations at all time. Also all company agreed policies in line with code of practice.
Ensure close co-operation and liaison is maintained with all other Department.
Carry out all other duties as required.
HEALTH AND SAFETY
To ensure the safe working environment for all employees by complying with the statutory legislation and Government Health and Safety Policy
To report immediately any non conformance to the appropriate senior position
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