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Used Car Sales manager
A used car manager for a busy BMW dealership in West Yorkshire is required as part of a management strengthening exercise in this growing business. Being a quality specialist brand, a full on used car animal is not the order of the day but such a beast with a sheeps clothing would go down well. The business is staffed by exceptional calibre players especially including the DP so only achievers need apply however the rewards are commensurate with the role and BMW used cars is and has been for many years - a great patch on which to operate.
JD below is for illustration |
absolutely commensurate with the role |
Full Job Description
To manage the Retail Sales Team ensuring that each opportunity to do business is handled in a professional systematic way, to enhance both the profit opportunity and the customers perceptions of the professionalism and integrity of the Adventure Group and its employees
To manage the personnel and operations of the Retail Used Car Sales department ensuringvolume and profit targets are met
Manage inventory for levels, values, model and colour mix to optimal balance. Predict seasonal changes in demand and supply and manage the situation optimally
Operate continuous, fully developed, effective SMART objectives through a departmental development plan.
To provide and maintain high standards of customer satisfaction and retention
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Duties and Responsibilities
Be involved in reviewing operational targets, annual sales volume and budget plans and present monthly/ weekly reports to the regional Manager
Review departmental activities daily
Regularly investigate market trends and opportunities and develop advertising and promotions in agreement with the Regional Manager and group policy
Ensure customer handling practices are of the highest quality and in line with the Ford Customer Satisfaction Standards
Handle complaints effectively resolving them to the satisfaction of the customer and the company
Review daily sales activities and review targets monthly
Effectively control and minimise sales vehicles debtors list
Ensure the vehicle preparation, presentation and display is of a high standard which meets the Regional minimum standards and units are rearranged/ featured for maximum impact
Obtain retail stock at market prices ensuring effective profit per unit
Maintain a sound and competitive pricing strategy and deal with and auction centres to ensure top prices on vehicles traded
Attend car auctions to sell excess stock and keep abreast of current values and trends
Ensure that the overall valuation of the used vehicle inventory is not higher than can be readily obtained at auction
Control vehicle stock levels and keep within defined maximum stock value to ensure that the company used vehicle ageing policy is adhered to. Maintain accurate inventories. Work closely with the new car department to control part-exchange values and prevent over-trading.
Ensure vehicles are accurately appraised for trade-in and determine reconditioning limits
Define and organise duties and responsibilities within the department for the efficient achievement of objectives
Recruit, train and develop staff as necessary
Organise and participate in the regular in-house coaching sessions necessary to fully maintain Sales process
Lead and motivate staff to achieve their full potential
Carry out regular appraisals of staff performance and handle grievance or disciplinary matters in discussion with the Personnel Department
Review staff salaries and develop competitive salary and commission plans in discussion with the Regional Manager to stimulate sales
Regularly communicate with the team on departmental issues, business developments, Customer Satisfaction, etc.
Contribute fully to Dealership meetings and keep abreast of developments in the motor trade generally, Ford, Customer Viewpoint and government legislation
Ensure that all sales activities comply with government regulations, including Trade Descriptions, Sale and Supply act. Consumer Protection and Customer Credit Acts and in particular never offer a car for sale which has not been pre-sales checked or which does not have genuine mileage recorded on the odometer.
Maintain personal and departmental staff awareness of the company?s quality policies and procedures, and ensure staff comply
Ensure high standards of administration within the department
Complete discretionary management checks on systems and procedures
Maintain the security and good housekeeping of the department
Attend training courses as required
?Carry out other duties as required from time to time
HEALTH AND SAFETY
To ensure the safe working environment for all employees by complying with the statutory legislation and Government Health and Safety Policy
To report immediately any non conformance to the appropriate senior position
RELATIONSHIPS
Directly responsible to: Regional Manager
Directly supervises: Sales staff
Service/ Consultative relationships with: Manufacturer and suppliers
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