Duties and Responsibilities

 Be involved in setting and reviewing financial, volume and operation objectives (annually, monthly, etc)

 Maintain rigorous control of cost and manage budgets

 Regularly investigate market trends and opportunities and develop advertising and promotions in agreement with the Regional Manager to market the department

 Ensure customer handling practices are of the highest quality and in line with the Iveco Autocar Customer Satisfaction Standards

 Monitor continuously the achievement of Customer Satisfaction and provide effective support to the parts and commercial sales department

 Handle complaints effectively resolving them to the satisfaction of the customer and the company

 Maintain a sound and competitive pricing strategy in discussion with the Regional Manager

 Manage the quality and productivity of the Workshop, ensuring full use of all resources providing good service to both external and internal customers

 Manage the invoicing and customer follow up of work completed

 Ensure all procedures regarding warranty are carried out in accordance with Iveco Autocar Warranty guidelines

 Define and organise duties and responsibilities with the department for the efficient achievement of objectives

 Recruit staff as necessary

 Lead and motivate staff to achieve their full potential. Train and develop as appropriate

 Carry out regular appraisals of staff performance and handle grievance or disciplinary matters in discussion with the Regional Manager and Personnel

 Review staff salaries and develop competitive salary and bonus plans in discussion with the Regional Manager to maximise quality and productivity

 Regularly communicate with the team on departmental issues, business developments, Customer Satisfaction issues, etc. Keep relevant Iveco managers informed of issues of importance in the department

 Ensure high standards of administration within the department

 Complete discretionary management checks on work in progress, systems and procedures

 Maintain the security and good housekeeping of the department

 Ensure safe working practices are employed ad the provisions of Health and Safety legislation are complied with

 Ensure Government regulations such as those controlling MOT are adhered to

 Attend training courses as required and keep abreast of technical developments

 Carry out other duties as required from time to time

HEALTH AND SAFETY

 To ensure the safe working environment for all employees by complying with the statutory legislation and Government Health and Safety Policy

 To report immediately any non conformance to the appropriate senior position

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RELATIONSHIPS

Directly responsible to:

Directly supervises:

Service/ Consultative relationships with:

LIMITS OF AUTHORITY: Operational, Personnel, Capital Expenditure, Health & Safety, Security, Other