Duties and Responsibilities

Be involved in setting and reviewing annual sales, volume and operational objectives (annually, monthly, etc)
Maintain rigorous control of costs and manage budgets

Regularly investigate market trends and opportunities and develop advertising and promotions in agreement with the Regional Manager to market the department

Ensure customer handling practices are of the highest quality and in line with the Ford Customer Satisfaction Standards

Handle complaints effectively resolving them to the satisfaction of the customer and the company

Maintain a sound and competitive pricing strategy in discussion with the Regional Manager

Manage the quality and productivity levels ensuring good service is given to both external and internal customers

Manage the invoicing and customer follow up of work completed

Manage stock inventories and authorise requisitions to the agreed level

Define and organise duties and responsibilities within the department for the efficient achievement of objectives

Recruit staff as necessary as necessary

Lead and motivate staff and carry out regular appraisals. Handle grievance or disciplinary matters in discussion with the Regional Manager and Personnel

Review staff salaries and develop competitive salary plans in discussion with the General Manager to maximise quality and productivity

Regularly communicate with the team on departmental issues, business developments, Customer Satisfaction, etc. Keep relevant FMC managers informed of issues of importance

Contribute fully to Dealership and other meetings and keep abreast of technical and other motor trade developments, Ford Customer Satisfaction programmes and government legislation

Maintain personal and departmental staff awareness of the company?s quality policies and procedures, and ensure that the staff comply with the general and departmental procedures described within the company?s quality manual

Maintain awareness of all competitive franchise and other activity and trading conditions

Ensure high standards of administration

Maintain the security and good housekeeping of the department

Attend training courses as required

Carry out other duties as required from time to time

HEALTH AND SAFETY

To ensure the safe working environment for all employees by complying with the statutory legislation and Government Health and Safety Policy

To report immediately any non conformance to the appropriate senior position

LIMITS OF AUTHORITY: Operational, Personnel, Capital Expenditure, Health & Safety, Security, Other